Privacy Policy

We understand the special importance of the protection of your personal data, therefore, we collect and process only such data that is necessary for the performance of our activities. We process personal data lawfully, transparently and honestly, for predefined purposes and only to the extent that is necessary for the achievement of the purposes. When we process personal data, we strive to ensure that it is accurate, secure, confidential, and is properly stored and protected.

When processing your personal data, we comply with the General Personal Data Protection Regulation (EU) 2016/679 (hereinafter referred to as the GDPR) adopted on 27 April 2016, the Republic of Lithuania Law on Legal Protection of Personal Data, as well as the personal data processing requirements established in other legal acts.

1. WHAT IS THIS DOCUMENT?

1.1. This Privacy Policy (hereinafter referred to as the Privacy Policy) shall determine the privacy conditions when using our website www.forwardoo.com, contacting us by e-mail, telephone or other means of communication, as far as it concerns the processing of personal data by us and our Personal data processing rules (hereinafter referred to as the Rules).

1.2. Carefully read this Privacy Policy to understand what kind of practices we use to process your personal data. After reading this document, you will find out how we process your personal data, where we receive it and what rights you have as the personal data subject.

1.3. The term "personal data" used in this Privacy Policy shall mean any information that may help identify your identity, both directly and indirectly. Personal data shall consists of a surname, name, date of birth, postal or e-mail address, location data and Internet identifier, characteristics specific to you, etc.

2. WHO ARE WE?

2.1. This Website is managed and administered by DIGITAL FORWARDER SAAS, MB, legal entity code 306696585, registered office address: Verkių g. 68C-3, LT-08344 Vilnius.

3. WHAT PRINCIPLES DO WE FOLLOW?

3.1. By processing your personal data we:

3.1.1. shall comply with the requirements of valid and applicable legal acts, including the GDPR;

3.1.2. shall process your personal data in a lawful, fair and transparent manner;

3.1.3. shall collect your personal data for specified, clearly defined and legitimate purposes and will not continue to process it in a way incompatible with those purposes, except to the extent permitted by law;

3.1.4. shall take all reasonable steps to ensure that personal data which are inaccurate or incomplete, having regard to the purposes for which they are processed, are rectified, supplemented, suspended or destroyed without delay;

3.1.5. shall keep them in such a form that your identity may be established for no longer than is necessary for the purposes for which the personal data are processed;

3.1.6. we shall not provide personal data to third parties and we shall not disclose it, except for the cases specified in the Privacy Policy, the Rules or in the cases established by legal acts;

3.1.7. shall ensure that your personal data is processed in such a way as to ensure the proper security of personal data, including protection against unauthorised processing or unlawful processing of data, and accidental loss, destruction or damage, by applying appropriate technical or organisational measures.

4. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

4.1. We shall process your personal data for the following purposes:

4.1.1. For direct marketing purposes.

After receiving your consent and in order to provide you with newsletters.

For this purpose, we shall process the following personal data: e-mail address, telephone number, and/or name, surname.

For this purpose, we shall receive your personal data from you.

For this purpose, we shall provide or transfer your data to companies providing newsletter automatic message sending services;

For this purpose, personal data shall be stored: 3 years from the moment of receiving consent to process personal data.

4.1.2. For the selection of candidates to join our team. We shall process your personal data in order to find candidates who meet our needs to work for us, select them and assess whether the candidates are suitable for the job offered.

For this purpose, we shall process your personal data received from you (e.g. data provided in the motivation letter, data collected during communication, such as name, surname, e-mail address, telephone number, education).

For this purpose, we receive your personal data from you.The data shall be stored for 3 (three) years.

4.1.3. For the purpose of responding to queries/requests/complaintsFor this purpose, we process the following personal data: e-mail address, telephone number and/or name, content of correspondence.

For this purpose, we receive your personal data from you.The data shall be stored for 3 (three) years.

5. HOW DO WE COLLECT AND PROCESS YOUR PERSONAL DATA?

5.1. We process your personal data obtained in the following ways:

5.1.1. When you submit it to us.

5.1.2. When you use the Website operated by us, certain information (such as Internet address (IP) or others) shall be collected automatically.

5.1.3. When we receive your personal data from other persons in accordance with the legal acts and/or this Privacy Policy.

5.2. You provide us with your personal data and other information by using the Website and/or visiting our Accounts, actively participating in them, i.e. by writing to us or communicating with our team, making inquiries and/or submitting your complaints, orders, comments or otherwise when you subscribe to our newsletter. If you contact us in writing or by e-mail, we shall save the correspondence data.

5.3. The information you provide may include your or the person’s you represent name and surname, e-mail address and telephone number, the text of the message and other data.

5.4. When you use the Website and/or visit our Accounts, certain non-personal information (e.g. Internet address (IP), type of Internet browser used, number of visits, viewed Website pages, time spent on the Website, the Internet source from which you came, information about the device used, language, country, etc.) shall be collected automatically. This information shall be used to improve the content, functionality and attractiveness of the Website, as well as our social media accounts.

5.5. We may combine personal data received from you with data collected by us from other public and/or accessible sources (e.g. we may combine personal data provided by you with data obtained using Website cookies or with data legally obtained from third parties, etc.).

5.6. You shall always be able to request the correction of incorrect personal data and to exercise your other rights as a personal data subject as set out in this Privacy Policy and applicable law.

6. DO WE USE YOUR PERSONAL DATA FOR DIRECT MARKETING?

6.1. Yes, we may use your personal data for direct marketing purposes in order to provide you with offers and information about our services that we believe may be of interest to you. However, we shall only use your personal data for this purpose with your additional consent.

6.2. For this purpose, we shall process your personal data specified in Clause 4.1.3. of the Policy.

6.3. You may choose whether you allow us to use your personal data for direct marketing purposes. You may do this by giving your consent, which you may revoke at any time.

6.4. By granting the right to process data for the purpose of direct marketing, you also give permission for us to contact you for this purpose by means of communication (e.g. e-mail, telephone, text message (SMS)) or other means of communication (e.g. Facebook, LinkedIn, Skype, Viber etc.).

6.5. We may combine available information about you with the information available to third parties in order to provide you with offers.

6.6. If you give consent to use your personal data for direct marketing purposes, we may use your personal data to analyse and improve the effectiveness of our webpages, advertising and market research, and for other marketing and sales goals. In such case, we will use your depersonalised data.

6.7. Even if you have given consent to the processing of your personal data for direct marketing purposes, you may easily withdraw this consent at any time for all or part of the personal data processing activities. You may do this in the following ways:

6.7.1. notify of refusal by e-mail in the manner specified in the communications and/or offers received (e.g., by clicking on the unsubscribe link in the newsletter), or

6.7.2. Send us a request by e-mail (link to contact e-mails can be found in Section 15 of this Privacy Policy). Your name and surname and other registration data (if any) must be clearly indicated in the application. If you make a request to withdraw your consent in this way, we may ask for proof of identity.

6.8. The processing of your personal data for the purpose of direct marketing shall be terminated no later than within 3 days from the date of receipt of the request.

6.9. Withdrawal of consent shall not automatically oblige us to destroy your personal data or to provide you with information about the personal data we process, therefore, we require you to specify such a request separately for the performance of these actions.

7. HOW DO WE STORE YOUR PERSONAL DATA?

7.1. The data that we collect from you will be in the EU, but may also be transferred or stored outside the EU. Such data may also be processed by our own or our suppliers' employees working outside the territory of the EU. By transferring your data outside the EU, we shall take all necessary steps to ensure that your data is processed securely and in compliance with this Privacy Policy.

7.2. Unfortunately, online information transfer is not completely secure. Although we do our best to protect your personal data, we cannot guarantee data security when you transfer data to the Website – you assume the risks associated with data transfer to the Website. When we receive your data, we shall apply strict procedures and security measures to protect your data against unauthorised access.

7.3. If there are unlikely circumstances and we find out about a violation of your personal data security that may seriously jeopardise your rights or freedoms, we shall immediately inform you as soon as we find out and determine which information has been accessed.

8. EXTERNAL WEBSITES

8.1. The Website may contain links to external websites – websites where we have accounts that promote our services. By following such links to any of the websites, please note that these websites and the services accessed through them have their own separate privacy policies and we do not accept any liability or obligations for such policies or for personal data collected on or through these websites, such as contact or location details. Review these policies before submitting your personal information to these websites or using any services. Also, read the privacy notices of the third parties managing such websites and contact the service providers directly if you have any questions about how they use your personal data.

9. WHAT RIGHTS DO YOU HAVE?

9.1. In processing personal data, we shall guarantee your rights under the GDPR and the Republic of Lithuania Law on Legal Protection of Personal Data. As a personal data subject, you shall have the following rights:

9.1.1. to know (to be informed) about the processing of your personal data;

9.1.2. to access your personal data that we process;

9.1.3. to demand the correction or supplementation, revision of incorrect, inaccurate, incomplete personal data;

9.1.4. to require the destruction of personal data where they are no longer needed for the purposes for which they were collected;

9.1.5. to demand the destruction of personal data if they are processed unlawfully or if you withdraw your consent to the processing of personal data or do not give such consent, which is necessary;

9.1.6. to object to the processing of personal data or to withdraw your consent given previously;

9.1.7. to request suspension (except storage) of your personal data processing operations, in the event of disputes or the need to verify the legality of the processing, the accuracy of the data, as well as in cases where we no longer need your personal data, but you do not want us to destroy it;

9.1.8. to request, if technically possible, the provision of your personal data in an easily readable format for your consent or for the purpose of performing the contract, or to request the transfer to another data controller.

9.2. We shall endeavour to guarantee the exercise of your rights as a person of the personal data subject and to create all conditions for the effective exercise of these rights, but we reserve the right not to comply with your requirements when it is necessary to ensure:

9.2.1. fulfilment of legal obligations imposed on us;

9.2.2. security or defence of the state;

9.2.3. public order, prevention, investigation, detection or prosecution of criminal offences;

9.2.4. important economic or financial interests of the state;

9.2.5. prevention, investigation and detection of violations of professional ethics;

9.2.6. protection of your or other person’s rights and freedoms.

9.3. You may provide us with the requirements related to the implementation of your rights in person, by post or by electronic means. Upon receipt of your request, we may ask you to provide proof of identity, as well as any additional information related to the request which is necessary for us.

9.4. Upon receipt of your request, we shall respond to you within 30 calendar days of receipt of your request and of the date of submission of all necessary documents for submission of a response.

9.5. If we consider it necessary, we shall stop processing your data, except storage, until your request is resolved. If you have legally withdrawn your consent, we will terminate your personal data processing activities immediately, but not later than within 30 calendar days, except in the cases specified in this Clause 12.2 of this Privacy Policy, and in the cases provided for by law, i. e. when we are obliged to continue to process your data due to the legislation in force, due to our legal obligations, court decisions or binding instructions from the authorities.

9.6. If we refuse to comply with your request, we shall clearly indicate the reason for such refusal.

9.7. If you disagree with our actions or the response to your request, you may complain to competent public authority about our actions and decisions.

10. HOW CAN YOU FILE A COMPLAINT?

10.1. If you wish to make a complaint about our data processing, please submit it in writing, giving as much information as possible, using the contact details provided at the end of this Privacy Policy. We shall cooperate with you and try to resolve any issues immediately.

10.2. If you believe that your rights have been violated in accordance with the GDPR/other applicable acts regulating the protection of personal data, you may file a complaint with our supervisory authority – the State Data Protection Inspectorate of the Republic of Lithuania, you may find more information and contact details on the Inspectorate's website (https://vdai.lrv.lt/). Although, above all, we shall try to resolve all disputes together with you.

11. HOW WILL THIS PRIVACY POLICY BE CHANGED?

11.1. All changes to our Privacy Policy shall be posted on the Website. In case of significant changes and/or if needed, we shall notify you about them. The new terms of the Privacy Policy may also be presented on the Website, and you may need to read them and agree to them in order to continue using the Website and/or our services, purchase goods for sale, services provided.

12. HOW CAN YOU CONTACT US?

12.1. Please send all documents related to this Privacy Policy to our email: info@forwardoo.com.